The only way to reach us is by email: travel@daytours.rome.it. We read everything and answer what we can. Before you write, check the two lists below; most messages we receive are about bookings we did not sell.
What we cannot help with
We are an independent guide, not a seller. Day Tours Rome does not issue tickets, take payments or hold reservations, and we have no access to the booking systems of the platforms and operators we describe.
- Changing, cancelling or refunding a booking. Contact the platform you paid: GetYourGuide, Tiqets or Headout have help centres and chat inside their apps, and your confirmation email names the operator who runs the tour. Their cancellation terms, not ours, apply.
- Meeting points, pick-up times and delays on the day. These are on your voucher and in the platform's messaging; the operator's phone number is usually there too.
- Official tickets for Pompeii, the Vatican Museums, Villa d'Este, the Colosseum or any museum: buy on the official site named on the relevant page, and contact that site's ticket office for problems.
- Train, bus and shuttle tickets from Trenitalia, Italo, Cotral or the port shuttles: those companies handle their own sales, refunds and strike information.
If you write to us about one of these, we will point you to the right place, but we cannot act on it.
What we can help with
- Corrections. A price that has changed, a train that no longer runs, a museum that moved its closing day, a link that goes to the wrong product. Send the page address and, if you can, a screenshot or the official source. We check against the official site and update every language version.
- Questions about a page. If something is unclear or two pages disagree, tell us; that usually means a page needs fixing.
- Photo credits. If you are the author of an image used here and the credit or licence is wrong, write and we will correct or remove it.
- Press and partnership enquiries. Operators, platforms and publishers can write to the same address. Being reviewed here cannot be bought, and we do not accept payment for placement or for changing a verdict.
What to include
The page address, what you expected, what you found, and the date; for corrections, the official source you checked. We never need your booking reference, passport details or payment information, so please do not send them.
Response times
Corrections that affect prices or safety are handled first; if you have not heard back within ten working days, write again with the same subject line. We do not offer trip planning by email; the pages themselves, starting with the departures board, are the answer we would give.